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Where do you see markets for recyclables over the next six months?
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  • Markets down modestly by the end of this year. (10 votes)
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product description

Managing Your Business

The $7 Million Dollar Customer Manual and Workbook

Add item to Cart The $7 Million Dollar Customer Manual and Workbook - Image

By Kathy Johnson Fediw, CLT, CLP

Published 2002 - Revised 2004 | Spiral-bound | 98 pp

From Interior Business columnist and professional consultant Kathy Johnson Fediw comes The $7 Million Dollar Customer, a manual focused on how business operators can improve their customer service and the bottom line. The $7 Million Dollar Customer covers how to give customers what they need and expect, how to conduct customer surveys, how to make every customer feel welcomed and important and how to hire customer-friendly people – without spending more money.

Also included, the companion The $7 Million Dollar Customer Workbook.


Price: $47.00