Managing Your Business
The $7 Million Dollar Customer Manual and Workbook
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By Kathy Johnson Fediw, CLT, CLP
Published 2002 - Revised 2004 | Spiral-bound | 98 pp
From Interior Business columnist and professional consultant Kathy Johnson Fediw comes The $7 Million Dollar Customer, a manual focused on how business operators can improve their customer service and the bottom line. The $7 Million Dollar Customer covers how to give customers what they need and expect, how to conduct customer surveys, how to make every customer feel welcomed and important and how to hire customer-friendly people – without spending more money.
Also included, the companion The $7 Million Dollar Customer Workbook.